Return Policy

Return Policy for Faux Bouquets

Return Policy for Faux Bouquets

Thank you for shopping with us! We are committed to providing high-quality faux bouquets and ensuring your satisfaction with your purchase. Please read our return policy carefully, which is in accordance with Australian Consumer Law (ACL) and Queensland (QLD) regulations.

1. No Returns, No Refunds, No Exchanges for Change of Mind

Under Australian Consumer Law (ACL), we are not required to accept returns or offer refunds or exchanges if you change your mind after purchase. This includes any dissatisfaction related to the look, style, or preferences related to the faux bouquet. Please choose your items carefully.

2. Exchanges for Damages During Transit

We understand that items can occasionally be damaged during transit. If your faux bouquet arrives damaged, you may be eligible for an exchange. The following conditions apply:

  • Eligibility for Exchange: You must provide clear and detailed photographs of the damage to the product, including any visible defects or breakages, within 7 days of the item being delivered.

  • Return Process: Upon receiving the required photos, we will assess the damage and, if deemed necessary, will send you a replacement bouquet. We may request the damaged item to be returned at our cost before sending out a replacement.

  • Notification of Damaged Goods: To notify us of damages, please email us at info@orphicarcanefloristry.com.au and provide all relevant information, including your order number, product details, and photos of the damage.

3. Handmade Nature of Products

Please note that all of our faux bouquets are handcrafted. Due to the handmade nature of our products, each bouquet may vary slightly in appearance. This may include differences in the arrangement, color placement, and size of the individual elements. While we strive to maintain consistency and high quality in all our products, these small variations are a natural part of the handcrafted process and should not be considered defects.

4. Consumer Rights under Australian Consumer Law

  • Major Defects: If the product has a major defect, you are entitled to a repair, replacement, or refund as outlined under Australian Consumer Law. A major defect occurs if the product is unsafe, does not do what it’s supposed to do, or is significantly different from the description or sample.

  • Minor Defects: If the product has a minor defect, we may offer you a repair or replacement at our discretion.

Please note that the above rights are in addition to your rights under Australian Consumer Law and do not affect your statutory rights.

5. How to Contact Us

If you have any concerns, or if you believe your product has been damaged during transit, please contact us at:

  • Email: info@orphicarcanefloristry.com.au

We are happy to assist you in ensuring your satisfaction with your faux bouquet purchase. Thank you for choosing us!

Our Reviews

  • Mel & Jake

    “Beyond her talent and skill, Ash was a joy to work with. Her warmth, honesty, and positive attitude made the planning process enjoyable and stress-free. She went above and beyond to ensure that our wedding day was perfect, and for that, we are eternally grateful. We highly recommend Orphic Arcane to any couple looking for a florist who not only delivers exceptional floral arrangements but also brings a genuine passion and dedication to their work. Thank you, Ash, for making our wedding day so magical.”

  • Alyssa & James

    “Ash, I am forever grateful to you and your craft and how expertly you executed it as well as providing advice regarding the wedding industry in general. Where to begin. After getting in contact with at least 1/2 doz florists, Ash was the only one who believed we could make bougainvillea work. Not only did Ash make it work, she brought to life a vision I didn't even know I had. Ash was pivotal in making the day literally the most perfect, and BEST, day of our lives!”

  • Brooke & Brad

    “I cannot compliment her enough, she went above and beyond to make sure the vision we spoke about came to life. She gave me so much inspiration as I had no idea what I wanted exactly. She even flew from QLD to NSW for me!
    I was so happy with the end result. She is so professional, a great communicator and just a genuinely beautiful person!”

  • Harleen & Mark

    “We couldn't be happier with the beautiful floral arrangements for our wedding, big thank you to Ash! She is truly a creative genius. She was incredibly helpful and considerate throughout the entire process, ensuring that every detail was perfect. Her expertise and kind nature made the planning process not only seamless but also enjoyable. The flowers created a dreamy atmosphere that we will cherish forever. We can't thank her enough for her outstanding service and the stunning floral designs that made our day so magical. Highly recommend! “

  • laura & Kael

    “Do not look any further. Ash is the florist you want to work with. She is amazing at what she does! She will be accompanied but also honest to what is possible. Her arrangements just looked incredible and everyone at our wedding loved it. I can only highly recommend her. Her communication is on point and she won’t forget any details. Thanks again Ash for our amazing flowers.”

  • Kimaya & Ethan

    “Thank you so much, Ashleigh, for creating our flowers! They were an absolute masterpiece. From the moment we connected, it was so easy to understand her quality of work and passion for what she does. Ash went above and beyond for us every single step of the way. I couldn’t give a higher recommendation. Ashleigh is now my go-to for all my flower needs.”